Frequently Asked Questions
Everything you need to know about shopping with THENX.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Do you ship internationally?
Yes, THENX ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How long does shipping usually take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on customs processing.
Are your products covered by a warranty?
Yes, all our retail products come with a standard 12-month manufacturer warranty against defects in materials or workmanship.